Liability Waiver
As the legal owner of the registered pet, I, on behalf of myself and my heirs, executors, administrators, representatives, successors and assigns, do hereby release Dogology WNY LLC, together with their owners, officers, members, managers, employees and agents, and all residents, renters, and property owners of any training location (collectively those listed will be referred to herein as the “Releasees”), from any and all liability of any nature whatsoever, specifically including, but without limitation, any and all claims of injury, death, sickness, loss, cost, expense or damage to property that may arise from or in any way relate to my participation, and/or my pet’s participation, in any training program offered by any of the Releasees, whether caused by any ordinary act, negligent act, or omission of the Releasees or otherwise, including any actions of my own dog or another owner and dog.
Further, in consideration for participating in the training program, I also agree to indemnify, defend and hold harmless the Releasees against any and all demands, claims, suits, losses and/or damages alleged by any third party that may arise from or in any way relate to the actions and/or inactions of myself and/or my pet.
I specifically recognize, acknowledge, accept and fully assume all risks associated with my participation, and my pet’s participation, in any training program offered by any of the Releasees. These risks specifically include, without limitation, the risk of injury to myself and/or my pet, or damage to my property.
The terms and conditions set forth in this agreement cannot be modified or changed in any way unless agreed upon by all parties in writing. I have read, fully understand, and agree to the above terms.
I agree that the above terms will be enforced to the fullest extent of New York law. If any one or more of the above provisions is found to be unenforceable or in any way invalid, all other terms will remain unaffected, binding and enforceable.
Having carefully read the foregoing, and having had the opportunity to review the terms of this Release of Claims and Waiver of Liability with counsel of my choice, I demonstrate my full understanding of this Release of Claims and Waiver of Liability by typing my name on the registration form.
Event Waiver
I understand that participating in the Event, whether as a participant, a volunteer, or a spectator, holds some risk. These risks include, but are not limited to, that the behavior of dogs is sometimes unpredictable, cannot be guaranteed, and can result in serious personal injury or death to self or bystanders, as well as extensive property damage. In addition, I and/or my dog may be exposed to challenging, treacherous, or unstable terrain and footing during the Event.
Acknowledging my awareness of the risks associated with participating or observing any type of detection style training or event, I hereby waive and release any claim or cause of action that I may otherwise have against Kristen Hanley, Dogology WNY LLC, the Event Location / Host, and their respective employees, officers, directors, agents, or contractors (collectively, the “Released Parties”) for any claim or cause of action for personal injury or property damage (collectively, a “Claim”) arising out of or in connection with events, accidents or other occurrences at the Event, except to the extent that the Claim arises out of the intentional misconduct or gross negligence of the Released Parties. I further agree to defend, indemnify, and hold harmless each Released Party from and against any and all claims, damages, costs and expenses arising out of or in connection with any Claim that is based, in whole or in part, on acts or omissions by me or by any person or animal for whom or for which I have or had responsibility or control.
Cancellations for Training (Lessons, Classes, Events)
For private lessons: Cancellations less than 72 hours prior to your lesson will result in a cancellation fee (the amount of your deposit). If you paid a deposit, it forfeits your deposit; if you did not pay a deposit, an invoice will be sent to you for the cancellation fee. Prior to 72 hours, deposits are non-refundable but can be transferred to another lesson or class.
For class sessions: Classes are non-transferrable and non-refundable after the first week of class. Cancellations less than one week prior to the start date will be refunded (less a service fee) only if I can fill your spot. More than one week prior to class will receive a refund less a service fee. Please give as much notice as possible if you cannot attend a group session so that I can fill your spot.
For single classes (Drop in Nose Work and Mini Reactive Sessions): Cancellations less than 72 hours prior to the class will not receive a refund or credit. Cancellations prior to 72 hours before class will receive a credit for a future drop in class.
For events: Cancellations more than two weeks prior will receive a discount less a service fee. Cancellations within two weeks of the event will receive a refund less a service fee if we can fill your spot.
Other Policies for Training
Payment options: Payment can be made via cash, check, or with a credit/debit card. Some services require payment when scheduling.
Cancellations due to weather, etc: Every effort will be made to notify you well in advance if classes or a lesson must be cancelled due to weather, illness, personal need, etc. *Please make sure to check your email and social media if there is inclement weather forecasted.
Make-up policy for missed classes: Group class make-ups will be done via a homework assignment. No call / no shows are not eligible for make-up's.
There are no guarantees offered in training. The owner understands that they are being instructed on how to work with and train their dog(s), and without cooperation during lessons and follow through with practice and homework, the dog(s) will not receive the maximum benefits from training.
Electronic collars or prong/pinch/choke collars: If you are currently using one of these collars for training, one of your training goals with me will be to work towards eventually not using it. If you feel you must use one of the above in order to attend a class, please reach out prior to the start of a class so we can discuss. For private lessons, we will discuss a plan to move away from one of these collars during your Initial Consultation. However, if you do not agree with my goal to eventually discontinue use of one of these collars, please let me know so I can refer you to another trainer whom would be a better fit for you.
By registering for a class or lesson, pet owners are affirming that their dog is up to date on rabies and distemper/parvo vaccines; up to date on parasite prevention; and free from any communicable disease or parasites. For group classes: Please email proof of your dog's vaccines prior to your first class. If your dog is unwell, please stay home and make-up arrangements will be made.
Services and the owner / trainer collaboration are considered "finished" upon the last class or scheduled lesson. The trainer cannot be available for questions after a class or lesson package is complete, unless additional lessons are scheduled.
Training takes time, effort, and commitment. Lesson packages are intended to provide you and your dog with consistency, and encourage practice and follow through. Therefore, it is expected that lessons be used within: 2 lesson package in 2 months; 3 lesson package in 3 months; 4 lesson package in 4 months; 6 lesson package in 6 months - from the date of your first follow up lesson. Unused lessons after that time frame will expire and packages are non-refundable. Scheduling a follow up session requires a deposit and the cancellation policy noted above applies. SA packages may have different expirations / expectations for due to the nature of that program.
The trainer reserves the right to terminate services with a refund for any reason.
Policies for Pet Sitting, Day Training, and Board & Train
AGGRESSIVE DOG & BITE INCIDENT POLICY
Client must disclose any known history of:
aggression, biting, snapping, lunging, resource guarding, dog aggression, stranger reactivity,
territorial behavior, or other behavior that may present a safety risk.
Failure to disclose behavioral concerns may result in immediate termination of services without refund.
Dogology reserves the right to refuse, discontinue, or modify services if a pet displays behavior deemed unsafe to: staff, contractors, the public, other animals, or property.
Dogology personnel will use reasonable judgment regarding handling tools, safety equipment, muzzles, barriers, modified routines, or emergency procedures when necessary for safety.
In the event of a bite, attempted bite, or aggressive incident:
Client authorizes Dogology to prioritize human and animal safety,
Dogology may immediately discontinue services, and Client may be required to retrieve the pet or arrange alternative care.
Client agrees to assume full responsibility for: injuries caused by their pet(s), property damage caused by their pet(s), veterinary costs, medical expenses, quarantine requirements, legal claims, and damages arising from aggressive behavior.
Client agrees to indemnify and hold harmless Dogology, its employees, contractors, and representatives from claims arising out of aggressive or dangerous behavior exhibited by Client’s pet(s).
This policy does not waive liability for gross negligence or intentional misconduct by Dogology.
CAMERA & RECORDING DISCLOSURE AGREEMENT
Client acknowledges that Dogology personnel may enter and work within the Client’s home during pet sitting or day training services.
Client agrees to disclose the presence of: indoor cameras, outdoor cameras, doorbell cameras, audio recording devices, nanny cams, or other surveillance equipment located on the premises.
Client understands that Dogology personnel may be recorded while performing services in common household areas.
Client agrees that:
No recording devices shall be located in bathrooms or private sleeping areas designated for pet sitters, recordings shall not be used for harassment, intimidation, or public dissemination intended to harm Dogology WNY, and all surveillance systems shall comply with applicable laws.
Dogology reserves the right to decline or terminate services if undisclosed surveillance devices create safety, privacy, or workplace concerns.
PAYMENT & CANCELLATION POLICY
A signed service agreement and deposit are required in order to reserve pet sitting, day training, or board and train services.
DEPOSITS
A deposit is required at the time of booking to hold requested dates and services.
All deposits are non-refundable under any circumstances, including cancellations made in advance.
FINAL PAYMENT
The remaining balance is due one week prior to the first date of service for pet sitting of 3 or more days; and due the day of service for pet sitting of 2 days or less; unless otherwise agreed in writing.
Accepted payment methods include: Check payable to Dogology WNY, Credit or debit card
CANCELLATIONS
For pet sitting of 3 or more days; all day training bookings; and all board and train bookings: Cancellations made less than 7 days hours prior to the scheduled start of services will be charged the full balance of booked services.
For pet sitting of 2 days or less: Cancellations made less than 72 hours prior to the scheduled start of services will be charged the full balance of booked services.
Because Dogology reserves time specifically for each client and may turn away other bookings, no exceptions will be made for: early returns, changed travel plans, illness, weather, or schedule changes within the cancellation period.
EARLY RETURNS
If Client returns home earlier than scheduled, the full amount of originally booked services remains due.
HOLIDAY BOOKINGS
Holiday deposits and holiday bookings may be subject to additional restrictions and fees.
RIGHT TO REFUSE SERVICE
Dogology reserves the right to refuse or discontinue services due to: unsafe conditions, aggressive animal behavior, lack of accurate information, inaccessible premises, or any situation posing risk to pets, staff, contractors, or property.
DOG ESCAPE POLICY
Client acknowledges that even with reasonable precautions, animals may escape due to unpredictable behavior, equipment failure, environmental circumstances, or unforeseen events.
Client agrees to: provide properly fitted collars, harnesses, and identification tags, maintain current microchip registration information, disclose any history of escape behavior, bolting, fence climbing, door rushing, or leash reactivity.
In the event a pet escapes while under Dogology’s care, Dogology will make reasonable efforts to recover the pet, including: immediate search efforts, contacting the Client, contacting emergency contacts if necessary, and contacting local animal control or veterinary facilities when appropriate.
Client understands and agrees that: Dogology cannot guarantee against escape, recovery of escaped animals cannot be guaranteed, and Dogology shall not be liable for injuries, damages, losses, or death resulting from an escape except in cases of gross negligence or intentional misconduct.
Any costs associated with recovery efforts, veterinary treatment, boarding, or damages caused by the escaped pet remain the responsibility of the Client.
HOME ACCESS AUTHORIZATION
Client authorizes Dogology, its employees, and authorized contractors to enter the residence listed below for purposes of providing agreed-upon pet care or day training services.
Client agrees to: provide functional and accurate entry information, maintain safe premises,
secure hazardous conditions, and ensure utilities remain operational during services.
Client acknowledges and accepts the inherent risks associated with allowing third parties access to the home, including but not limited to: accidental property damage, lock malfunction, unavoidable security risks, or emergency situations requiring immediate entry or exit.
In the event of: lock failure, security system malfunction, pet-related emergency, weather emergency, or inability to safely access the residence; Client authorizes Dogology to take reasonable actions necessary to protect the pet(s), property, and personnel, including contacting emergency services or locksmiths if necessary.
Client agrees to reimburse reasonable costs incurred due to inaccurate access information or emergency access needs.
Dogology shall not be responsible for: loss or damage caused by faulty locks or security systems, acts of third parties, or circumstances outside of Dogology’s reasonable control.
VETERINARY RELEASE & EMERGENCY AUTHORIZATION
I authorize Dogology, its employees, contractors, and representatives to obtain veterinary treatment for my pet(s) if deemed reasonably necessary during the course of pet sitting, day training, or board and train services.
I understand that Dogology will make reasonable efforts to contact me prior to obtaining treatment; however, in the event I cannot be reached, Dogology may authorize care at its discretion for the health, safety, and welfare of my pet(s).
I authorize:
emergency examination, diagnostic testing, medications, treatment, transportation, hospitalization,
and other veterinary services reasonably deemed necessary.
Maximum authorized emergency expense is noted on my intake forms.
If no limit is provided, Dogology may obtain care reasonably necessary to stabilize or treat my pet(s).
I understand and agree that:
All veterinary expenses are my sole responsibility, Dogology is not financially responsible for emergency care costs, outcomes of veterinary treatment cannot be guaranteed, and Dogology is released from liability for complications arising from emergency medical care obtained in good faith.
DOGOLOGY WNY LLC PET SITTING, DAY TRAINING, AND BOARD AND TRAIN SERVICES AGREEMENT
This Agreement is entered into between Dogology (“Company”) and the undersigned pet owner/client (“Client”).
1. SERVICES PROVIDED
Dogology agrees to provide pet sitting, or day training, or board and train, and related care services as agreed upon by the parties. Services may include feeding, walking, medication administration, companionship, potty breaks, overnight care, transportation, training, enrichment, and related pet care services.
Services are provided by Dogology independent contractors authorized by Dogology.
2. CLIENT REPRESENTATIONS
Client represents and warrants that:
The pet(s) are legally owned by Client.
The pet(s) are current on legally required vaccinations.
The pet(s) are free of contagious illness unless disclosed in writing.
The pet(s) have not shown dangerous or aggressive behavior unless fully disclosed in writing prior to services.
All known behavioral concerns, bite history, escape tendencies, medical conditions, and anxieties have been disclosed.
Client understands that failure to disclose material information may result in immediate termination of services without refund.
3. ASSUMPTION OF RISK
Client understands that animals are unpredictable and acknowledges inherent risks associated with pet sitting, training, walking, transportation, handling, and care.
Client voluntarily assumes all risks associated with participation in pet services, including but not limited to: illness, injury, escape, property damage, dog fights, bites, accidents, death, or unforeseen medical events.
4. RELEASE OF LIABILITY
To the fullest extent permitted under New York law, Client releases and holds harmless Dogology, its owners, employees, contractors, agents, and representatives from claims, liabilities, damages, costs, or expenses arising out of or related to: injury or death of Client’s pet(s), damage caused by Client’s pet(s), escape or loss of pet(s), veterinary expenses, damage to Client’s home or property, accidents occurring during services, or actions reasonably taken in caring for the pet(s).
This release does not apply to gross negligence or intentional misconduct.
5. PROPERTY DAMAGE
Client acknowledges that pets, weather, or other outside factors occurring during the course of pet sitting may cause damage to flooring, doors, furniture, carpeting, landscaping, personal belongings, or other property.
Dogology is not responsible for damage caused by Client’s pet(s), including but not limited to:
chewing, scratching, urination/defecation, digging, staining, accidents, or destructive behavior.
Client agrees to be financially responsible for any damage or injury caused by their pet(s) to persons, animals, or property.
6. HOME ACCESS & SECURITY
Client authorizes Dogology to enter the residence for purposes of providing services.
Client agrees to: provide working keys, codes, and alarm instructions, secure all other animals as needed, maintain safe premises, and disclose any hazards within the home or property.
Dogology is not responsible for loss or damage resulting from faulty locks, security systems, weather, acts of third parties, or circumstances beyond reasonable control.
7. VETERINARY CARE & EMERGENCIES
In the event of illness, injury, or emergency, Dogology is authorized to seek veterinary treatment deemed reasonably necessary.
Client authorizes Dogology to transport pet(s) for emergency care if needed.
Client agrees to be fully responsible for all veterinary costs, transportation costs, emergency expenses, and related fees.
Dogology does not guarantee that emergency contact can be made prior to obtaining treatment.
8. MEDICATIONS
If medications are to be administered, Client must provide clear written instructions.
Dogology will use reasonable care in administering medications but cannot guarantee against complications, missed doses, or unforeseen reactions.
9. OFF-LEASH / OUTDOOR RISKS
If Client authorizes off-leash activity, fenced yard access, dog park visits, hikes, or outdoor excursions, Client assumes all risks associated with such activities.
10. PHOTOS & SOCIAL MEDIA
Unless Client objects in writing, Client grants Dogology permission to photograph or video pet(s) for business, educational, or promotional purposes.
11. PAYMENT & CANCELLATION
Payment terms, cancellation policies, holiday rates, and late fees shall be provided separately and incorporated into this Agreement.
12. FORCE MAJEURE
Dogology shall not be liable for delays, interruptions, or inability to provide services due to weather, natural disaster, illness, emergency, government action, transportation failure, power outage, or other events beyond reasonable control.
13. TERMINATION OF SERVICES
Dogology reserves the right to refuse or terminate services at any time if: a pet poses a safety risk, unsafe conditions exist, required information was withheld, or continued services are not in the best interest of the pet, staff, or public.
14. INDEMNIFICATION
Client agrees to indemnify and hold harmless Dogology from any claims, damages, liabilities, attorney’s fees, or expenses arising from:
Client’s pet(s), Client’s breach of this Agreement, or inaccurate or omitted information provided by Client.
15. ENTIRE AGREEMENT
This Agreement constitutes the full understanding between the parties and supersedes prior discussions or agreements.
If any provision is deemed unenforceable, the remaining provisions shall remain in effect.
This Agreement shall be governed by the laws of the State of New York.